We hope You are enjoying Your recent purchase.
If for any reason Your item arrives damaged or is defective, You can return it to us in its original packaging and unused condition (within 14-days of your order) for a full refund. Please follow the return guidelines for a smooth transaction.
Orders may be cancelled anytime prior to being marked shipped. Once an order is marked shipped it is no longer eligible for cancellation. We ship quickly, so let us know ASAP so we may halt the order and avoid any disappointment. We will do our best to accommodate Your request.
Cancellation Notifications: firstname.lastname@example.org
All returns must have an RMA number clearly marked on the package, see important details below. Please note, For your protection, we recommend you use a delivery service that provides tracking capabilities. Once items are received and inspected, a refund will issue. (Refunds generally take up to 5- business days to post to Your account).
Accepted returns must be initiated within 14-days of their delivery. Exception: Returning products purchased between November 1st & December 22nd must have their returns initiated within 30-days (RMA issued) of their delivery.
To obtain your RMA (Return Merchandise Authorization) please email our customer service team (outlining the reason for the return or refund) at email@example.com. One of our qualified customer service representatives will review Your information and issue a RMA via our return policy guidelines. Our Customer Service hours are Monday through Friday 8:30 am - 5:00 pm EST except on Federal Holidays. RMAs must be procured during these hours.
NOT DAMAGED OR DEFECTIVE
Please note: Our Home fragrance products are not shelved or warehoused. They are handmade to order, specifically for You, one at a time. We cannot resell an opened product.
If Your item is not damaged or defective it may still be returned for a partial refund if desired under the following conditions;
A 20% restocking fee will apply on all re-stockable products. = (never opened product)
A 50% return fee will apply on all non-restockable products. = (previously opened product)
NOTE: To preserve authenticity and for customers protection; Non-restockable products go in the trash.
Additionally, customers are responsible for all shipping costs (except carrier damaged products) related to the return of an item. (Please understand Shipping expenses are non-profit services provided by others). These services are not refundable or recoupable.
Thank You for Your patronage and Your understanding,
Stand Around Creations